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Document What is the NHS Friends and Family Test (FFT)?

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

The FFT asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

Since it was initially launched in April 2013, the FFT has been rolled out in phases to most NHS-funded services in England, giving all patients the opportunity to leave feedback on their care and treatment.

The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.

The results of the FFT are published at monthly intervals on both the NHS England and NHS websites.

Friends and Family Test (FFT) Survey guidance is available online.

If you have any queries about any aspect of FFT, you can contact the FFT helpline by emailing: england.friendsandfamilytest@nhs.net.

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Friends and family, friends & family, FFT, friends and family test, friends & family test
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