Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document What does the message 'payment not made' on my monthly schedule mean?

The message 'payment not made' only appeared on schedules produced pre Compass. This message would appear on a schedule if bank details were not present at the schedule cut off date.

If bank details aren't in place at the schedule run, there's a separate report that the Dental Finance Team receive in Eastbourne. The team will check Compass to see whether bank account details are entered. If they're in place, the team will arrange payment, this will be processed within three working days.


Need more help?

If this doesn't answer your question please contact us directly or search again. Search Again

Rate this answer