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Document What can I do if I have incorrectly claimed a free NHS prescription when I was not exempt?

If you have incorrectly claimed a free NHS prescription when you did not have exemption and have been issued a Penalty Charge Notice (PCN), you are liable for the charges stated.
If you have not yet been issued with a PCN, you are unable to amend the information provided on your prescription and therefore may be issued a PCN in the future. If you do receive a PCN, you will be liable for all charges stated.
Your pharmacy is unable to take payment and/or amend the details provided on a prescription retrospectively. Prescriptions are not held by pharmacies once they are dispensed and are sent away to be processed.
There is a duty of care when claiming help with NHS charges and it is expected that a patient or a patient’s representative will read the declaration before signing, and only collect the prescription without charge if the patient is entitled to the exemption stated.

The declaration on an NHS prescription states:

‘I declare that the information I have given on this form is correct and complete. I understand that if it is not, appropriate action may be taken. I confirm proper entitlement to exemption. To enable the NHS to check I have a valid exemption and to prevent and detect fraud and incorrectness, I consent to the disclosure of relevant information form this form to and by the NHS Business Services Authority the Department for Work and Pensions and Local Authorities.’

Check what help you could get to pay for NHS costs
You can check what help you could get on our website.
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