Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document Can I appeal against the decision on my Prescription Penalty Charge Notice?

Yes, if you wish to challenge the prescription penalty charge, you need to explain your circumstances and if you can demonstrate that you didn't act wrongfully, or with any lack of care, you won't be subject to a penalty charge.

If you're not satisfied with the handling of your case, you may use the NHS complaints process to make a complaint against the NHSBSA. Ultimately, this can be escalated to the Health Service Ombudsman. You must exhaust the NHSBSA complaints procedure before the Health Service Ombudsman will consider your case.
appeal, challenge