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Document How do I make a payment if I have received a Penalty Charge Notice (PCN) for dental treatment?

To make payment following a Penalty Charge Notice (PCN) for dental treatment, you should follow the guidance below specific to your PCN reference number.

Your reference begins with a '5'

You can make a payment via our website using a credit or debit card. Alternatively you can use a credit or debit card to pay via our automated payment line on 0300 330 1293.

We do not accept payment by American Express cards.

In order to make part payments towards your outstanding balance, please follow the instructions below:
 
  • If you're paying online, please change the amount in the 'How much are you paying today' box to what you've been advised to pay
  • If you're paying on the automated telephone line please choose the 'part payment' option and type the amount into your phone when prompted
If you are unable to pay by credit or debit card, you will need to make a cheque or postal order payable to 'NHS Business Services Authority'. Please also write your DECS reference number and your postcode on the back of your cheque or postal order and send it to the following address:

Dental Exemption Checking Service,
Bridge House,
152 Pilgrim Street,
Newcastle Upon Tyne,
NE1 6SN

These are the only available methods of payment. If you wish to make a payment but are unable to do so via one of these methods, it is acceptable for a 3rd party, such as a family member or friend, to pay on your behalf.
 

Your reference begins with 'BECS-DR'

You can make a payment via our website using a credit or debit card. If you're unable to pay using your credit or debit card, you can pay via your own internet banking using the following details;

Name of bank: Nat West
Account name: NHS BSA Dental Recovery
Sort code: 60-70-80
Account number: 10017836
Remitters reference: DR/[your reference number]

Alternatively you can use a credit or debit card to pay via our automated payment line.

Telephone: 0300 330 1368.

If you're unable to pay online or by credit or debit card, you need to pay by cheque or postal order, payable to 'NHS BSA Dental Recovery'. You must include the remittance advice slip (found at the bottom of your Penalty Charge Notice (PCN)).

Address

NHSBSA,
PO Box 321,
Darlington,
DL98 1AL

Should your cheque bounce, a bank charge of £4.50 will be added to the outstanding balance.

These are the only available methods of payment. If you wish to make a payment but you're unable to do so via one of these methods, it's acceptable for a 3rd party, such as a family member or friend, to pay on your behalf.



Check what help you could get to pay for NHS costs
 
You can check what help you could get on our website.
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