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Document Why is there a penalty charge included on my dental Penalty Charge Notice (PCN)?

We've carried out a check on your entitlement to free NHS dental treatment and haven't been able to confirm that you were entitled to the help that you've claimed, therefore, a penalty charge has been added due to the incorrect claim.

You may have claimed the treatment by mistake, however, as this is a civil penalty rather than a criminal matter, it doesn't imply that there's been any fraudulent intent.

If you weren't entitled to the help with NHS dental treatment that you've claimed, you must make a payment within 28 days of the date the Penalty Charge Notice (PCN) was issued. If you don't pay within 28 days of the date on the PCN, you'll be liable for an additional surcharge of 50%.


The regulations state that the penalty charge is five times the unpaid charge up to a maximum of £100.00. The regulations also state that, if you don't pay a penalty charge within 28 days you will be liable to an additional surcharge of 50% of the penalty charge up to a maximum of £50.00.

This information is detailed in Section 3 of the National Health Service (Penalty Charge) Regulations 1999.
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