Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document Referred Back Reason Codes


Referred Back Indicator
 
Referred Back Reason
RB1A Message on image:

For orders that are not listed in Part VIIIA of the Drug Tariff all of the following endorsements are required: Supplier/Manufacturer, pack size and basic price (excluding VAT). If a formula has been dispensed and any of the ingredients are not listed in Part VIIIA, please supply the above information.
Explanation:

Where any non-Part VIIIA item is prescribed or an ingredient in a formula is a non-Part VIIIA item, you need to endorse brand name or supplier/ manufacturer, pack size and basic price (excluding VAT) for that item/ingredient. NHS Prescription Services can’t make reimbursement for the item without this information.
RB1B Message on image:

For orders that are not listed in Part VIIIA of the Drug Tariff a Supplier/Manufacturer is required. If a formula has been dispensed and any of the ingredients are not listed in Part VIIIA, please supply the above information.

Explanation:

Where any non-Part VIIIA item is prescribed or an ingredient in a formula is a non-Part VIIIA item, you need to endorse brand name or supplier/ manufacturer for that item/ingredient, along with pack size and basic price (excluding VAT). NHS Prescription Services can’t make reimbursement for the item without this information.
This reason code is usually used where the pack size and price have been endorsed on initial submission, but the supplier/manufacturer/brand name was not stated.
 
RB1C Message on image:

For orders that are not listed in Part VIIIA of the Drug Tariff a pack size and basic price (excluding VAT) are required. If a formula has been dispensed and any of the ingredients are not listed in Part VIIIA, please supply the above information.

Explanation:

Where any non-Part VIIIA item is prescribed or an ingredient in a formula is a non-Part VIIIA item, you need to endorse pack size and basic price (excluding VAT) for that item/ingredient, along with brand name or supplier/manufacturer. NHS Prescription Services can’t make reimbursement for the item without this information.
This reason code is often used where the supplier/manufacturer/brand name has been endorsed on initial submission, but the pack size and price was not stated. Where NHS Prescription Services does not hold a price for the item or it’s not clear what pack size an endorsed price relates to, we can’t make reimbursement.
 
RB1D
Message on image:

For unlicensed medicines (specials) where the presentation is a liquid, please clarify the type of liquid, e.g. suspension or solution.
 

Explanation:

Where a liquid special is ordered without a pharmaceutical form or as ‘liquid’ you need to endorse which form you have dispensed (e.g. suspension or solution).
RB1E Message on image:

More than one Manufacturer is available for this product. Please indicate which Manufacturer has been supplied.
Explanation:

Some proprietary products are available from more than one manufacturer with the same brand name. You need to endorse the manufacturer of the item you supplied as without this information NHS Prescription Services can’t make reimbursement for the item.
RB2A
Message on image:

The order/endorsement is incomplete. The following details must be present: presentation, strength and quantity.
 
Explanation:

The presentation, strength and/or quantity details for the item are not included in the prescribed order or in the endorsement. You need to endorse presentation, strength and/or quantity as relevant as without this information NHS Prescription Services can’t make reimbursement for the item.
RB2B
Message on image:

The order/endorsement is incomplete. The presentation must be present.
 

Explanation:

The presentation details for the item are not included in the prescribed order or in the endorsement. You need to endorse the presentation dispensed (e.g. caps, tabs, suspension, amp, etc.) as without this information NHS Prescription Services can’t make reimbursement for the item.
 
RB2C
Message on image:

The order/endorsement is incomplete. The strength must be present.
 

Explanation:

The strength details for the item are not included in the prescribed order or in the endorsement. You need to endorse the strength dispensed as without this information NHS Prescription Services can’t make reimbursement for the item.
 
RB2D
Message on image:

The order/endorsement is incomplete. The quantity must be present.
 

Explanation:

The quantity details for the item are not included in the prescribed order or in the endorsement. You need to endorse the quantity dispensed as without this information NHS Prescription Services can’t make reimbursement for the item.
 
RB2E
Message on image:

The order is incomplete. The product name must be present for the item to be processed.
 

Explanation:

The full product name is not included in the prescribed order or in the endorsement. You need to endorse the exact product dispensed as without this information NHS Prescription Services can’t make reimbursement for the item.
This reason code is often used where a brand name indicates a range of products rather than a single product and you need to endorse which product from the range was dispensed. For example, a brand name of ‘ABC’ might not exist as a product in its own right but has variants in the range including ‘ABC Extra’, ‘ABC Plus’ and ‘ABC Compact’. In this case, you need to endorse which of the available variants was dispensed.
 
RB3A Message on image:

The Appliance order/endorsement is incomplete. One or more of the following are required: size (length/width), quantity, type and/or Manufacturer’s catalogue number.
Explanation:

The size (length and/or width), quantity, type and/or Manufacturer’s catalogue number details for the item are not included in the prescribed order or in the endorsement. You need to endorse size (length and/or width), quantity, type and/or Manufacturer’s catalogue number as relevant as without this information NHS Prescription Services can’t make reimbursement for the item.
RB3B Message on image:

The Appliance order/endorsement is incomplete. The size (length/width) must be present.
 
Explanation:

The size (length and/or width) details for the item are not included in the prescribed order or in the endorsement. You need to endorse size (length and/or width) as without this information NHS Prescription Services can’t make reimbursement for the item.
RB3C Message on image:

The Appliance order/endorsement is incomplete. The quantity must be present.
 

Explanation:

The quantity details for the item are not included in the prescribed order or in the endorsement. You need to endorse the quantity dispensed as without this information NHS Prescription Services can’t make reimbursement for the item.
This reason code is often used when appliances are ordered as a number of ‘boxes’. You need to endorse the total quantity dispensed (i.e. not the number of boxes dispensed).
 
RB3D Message on image:

The Appliance order/endorsement is incomplete. The type of Appliance must be present.
 
Explanation:

The type or brand of appliance dispensed is not included in the prescribed order or in the endorsement. You need to endorse the type or brand dispensed as without this information NHS Prescription Services can’t make reimbursement for the item.
This reason code is often used when an appliance item is ordered generically but is only listed as branded items in Part IX of the Drug Tariff (e.g. soft silicone wound contact dressing). In these examples, you need to endorse the brand supplied.
 
RB3E
Message on image:

The Appliance order/endorsement is incomplete. The Manufacturer’s catalogue number must be present.
 

Explanation:

The catalogue number is not included in the prescribed order or in the endorsement. You need to endorse the catalogue number as without this information NHS Prescription Services can’t make reimbursement for the item.
The catalogue number (as listed in the Drug Tariff) may be required to identify the exact product dispensed for catheters, incontinence appliances, stoma appliances, lymphoedema garments, etc.
 
RB4 Message on image:

This form is incompatible with the account type in which it has been submitted. Please resubmit in an appropriate account type.
Explanation:

Each account type is restricted in which form types can be submitted within it. Form types which are not allowed in a particular account type are referred back so they can be resubmitted in the correct account type.
This reason code is often used for private Controlled Drug forms and Out of Hours Non FP10 Supply forms which are submitted in pharmacy contractor NHS accounts.
RB5
Message on image:

The order/endorsement is incomplete. The following details must be present: size of vial, ampoule or cartridge.
 

Explanation:

The size of the vial, ampoule or cartridge dispensed is not included in the prescribed order or in the endorsement. You need to endorse the size dispensed as without this information NHS Prescription Services can’t make reimbursement for the item.
This reason code is used where there are numerous sizes of vial, ampoule or cartridge available for the prescribed product and the size dispensed is not indicated.
 
RB6
Message on image:

For Controlled Drug orders to be processed the Prescriber must include the strength, quantity and presentation required in the order.
 
Explanation:

The strength, quantity and/or presentation of the Controlled Drug dispensed is not included in the prescribed order. This information needs to be included in accordance with The Misuse of Drugs Regulations 2001.
RB7
Message on image:

We are unable to determine exactly what was prescribed, or supplied. Please supply additional information that will assist us to process the annotated item(s).
 

Explanation:

The prescribed order and endorsement do not contain enough information to enable NHS Prescription Services to determine the item intended. You need to endorse the exact item dispensed to enable us to make reimbursement for the item. You may also need to endorse any other relevant information, e.g. supplier, invoice price, pack size, strength, quantity, presentation, etc.
This reason code is often used if there are contradicting printed and handwritten endorsements against an item or if handwritten prescribed orders/endorsements are illegible.
 
Fields
Description:

                            
                          
                          
                          
                        
                      
See also...

Need more help?

If this doesn't answer your question please contact us directly or search again. Search Again

Rate this answer