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Document In EPS Release 2 can a prescriber cancel a prescription which has already been dispensed by a pharmacist?

Release 2 of the Electronic Prescription Service will support the cancellation of electronic prescriptions. However, it will not be possible for a prescription to be electronically cancelled by a prescriber if it has one of the following statuses:
  • Prescription/item not cancelled as with dispenser.
  • Prescription/item not cancelled as with dispenser (active).
  • Prescription/item was not cancelled - dispensed to patient.
  • Prescription/item cancellation requested by another prescriber.
  • Prescription/item expired.
  • Prescription/item not found.
  • Prescription/Item had already been cancelled.
From February 2016, if a prescriber cancels an item or prescription, resulting in it being flagged as ‘cancellation pending’, a cancellation response message will be sent to the prescriber if the item or prescription is recorded as ‘not dispensed’ by the dispenser. This is in addition to the cancellation message that is already sent to the prescriber if a cancelled item or prescription is returned it to the EPS by the dispenser.

Where a prescription cannot be electronically cancelled, a prescriber can follow manual processes, as now, and call the pharmacist to explain that there is a problem with the prescription. To facilitate this, the prescribing system will provide information to the prescriber on which dispensing site has retrieved the prescription. This is an advance on current processes where the GP may not know which pharmacy the patient has gone to.

If there is going to be a problem with the payment for the prescription due to not being able to cancel it, the pharmacy should speak to their local Area Team (AT).

Following the transition to Spine 2, software suppliers can now make new features available in their systems to amend electronically submitted prescriptions. Please contact your software provider to confirm if these features will be available on your system.


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