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Document I have made an error in regards to the paid / exempt category on an EPS prescription, what can be done?

If an EPS claim message has been submitted under the wrong exemption category or status then you may be able to amend this through your EPS software.

The facility to amend a claim within the reimbursement period is now available if your system supplier has developed and tested an update to your system. Claims can be ‘corrected’ within the reimbursement period which runs to the 5th day of the month after it was dispensed and the claim notification sent. For further information on the reimbursement period please see the article ‘How do we calculate the processing period of EPS messages?’

Please note that if the patient was age exempt, the system will automatically switch this to exempt. It will do this in exactly the same way it would do on a paper FP10.


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