Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document How long will it take to return my original documents or evidence?

We'll return any original documents or evidence to you within 10 working days of the date they were received by us.
We recommend you send any valuable documents to us via a secure method so you can track the progress of your post. You should also enclose a self-addressed pre-paid secure postal method return envelope (such as recorded or special delivery) as we can otherwise only return documents by standard second class post.

We can't take responsibility for any items that may get lost in the post.

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