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Document What can I do if you received my reconciliation evidence on time but held my childcare payments due to missing the deadline?

If you have received an email from us stating that we have not received your Childcare Reconciliation (CCR) form by the deadline date, then it will also inform you that your Childcare Allowance (CCA) payments will be placed on hold until we receive your CCR form. If you have provided this and we have received the evidence at our designated Childcare Reconciliation address on time, please contact us along with your Royal Mail tracking number to prove this was received on time.
If you have posted your CCR form to an incorrect address, such as our standard Ridgway House address, and the delay caused by this has caused you to miss the deadline, your payments will remain suspended until your form(s) have been received.


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