Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document When will my documents be returned?

We will return all original documentation as soon as they have been validated. We aim to do this within 15 working days.

You’ll receive an email from us once we have scanned your documents to our system, explaining that your bursary application in BOSS will have gone from "pending" to "active" and return your documents shortly after. Please remember that it can take up to one working day from your account going to "active" for the documents to be visible to our assessors in your account.

What do I need to send with my supporting evidence?

When sending any evidence, correspondence or paper applications you must include the following:
  • Student coversheet - You can print your student coversheet from the "Documents" section of your BOSS account. This contains your unique barcode reference which enables us to locate your BOSS record and link your documents to it.
  • Self-addressed pre-paid return envelope – This enables us to return your evidence to you. We recommend you pay Signed For or Special Delivery postage on this envelope so that you can track the return of your documents.
When posting anything to us, please also write your SBA reference number (you can obtain this from your student coversheet) in the first line of the postal address and your preferred return address on the back of the envelope that you are sending your documents in.

Failure to provide your student coversheet and self-addressed envelope (if you're posting evidence to us) will result in the processing of your application and the return of your documents being delayed. This could also possibly result in a delay to any payment of bursary due to you.
Fields
Description:
returned, returned
See also...

Need more help?

If this doesn't answer your question please contact us directly or search again. Search Again

Rate this answer