Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document What is a penalty / recovery charge?

A penalty / recovery charge is payable when help with NHS charges has been claimed incorrectly. This means that a patient has signed the declaration stating that they do not have to pay towards the NHS charge when in fact they do not have any qualifying entitlement to receive help with the cost of the treatment or they have claimed a refund then found to be not entitled to this.

You cannot claim any refund of a penalty / recovery charge nor a refund for the cost of the treatment that incurred this penalty or recovery charge.
penalised, dental bill, patient charges, debt recovery, extra charges, additional charges, penalty charge letter, claim, refund,