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Document Why have I received a PECS letter when I have valid Prescription Prepayment Certificate (PPC)?

There could be a number of reasons for this, however, the most common reason is usually due to the address. The address held for the PPC is often different to the one held by GP surgeries which causes a mismatch.

For further assistance, please call the PECS helpdesk (08:00 - 18:00 Mon - Fri and 09:00 - 15:00 Sat) who'll assist you further.

Telephone: 0300 330 9291
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