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Document What should I do if I've received someone else’s certificate?

You will need to contact our helpline so that we can advise on this and arrange to get the correct certificate sent to you.

Email: nhsbsa.tc1@nsbsa.nhs.uk

Telephone: 0300 330 1347 / 0191 279 0567
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Description:
wrong person, send to wrong address, wrong card, name different, different, someone else

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