Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document How long will it take to process my application once I return the further information you've requested?

Any further information and / or correspondence sent in by email, post or given over the telephone, will take no more than 5 working days to be processed from the date received.

If you've posted information to us, please allow the necessary extra time for it to arrive.

Depending on the nature of your query, it may take longer than 5 working days to fully resolve. If it's not possible to resolve your query within 5 working days, you'll receive an acknowledgement of your query, advising you of the further action required.



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