Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document What do I do if I have forgotten my password for Pensions Online?

If you are the designated Administrator, you will have to email us at nhsbsa.polhd@nhs.net or telephone our POL helpdesk on 0870 011 7108.

You will then be sent a new PIN and password in the same way as when you first registered.

If you are not the designated Administrator, please contact your local Administrator.
 
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