Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document How long does written and emailed correspondence take to process?

We will aim to reply within 15 working days of receipt of all forms of correspondence including emails and letters.

If a full response cannot be given in this time we will notify you of this.

You can find confirmation of this information in the Members Charter found on our website.

written correspondence, emailed correspondence, correspondence timescales

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