

Search tips - the best way to find answers to your questions
![]() |
Ask Us search tips - the best way to find answers to your questions |
A few hints and tips to find the most relevant articles in the quickest ways.
Save your time and fingers - use keywords
The quickest way to obtain results in Ask Us is to use keywords. Common words such as: and, or, how, the should be avoided when entering words. Choose your keywords carefully - enter the most obvious words first. For example 'ehic and changed name' will bring up the same result(s) as 'ehic changed name'
Less is more
The least amount of keywords is most likely to return the most results possible.
Capitalisation
Using Capital Letters and "quotation marks" are typically ignored in Ask Us, for example "Overseas", Overseas, and overseas will all return the same results.
Spelling
Ensure that the correct spelling is used when typing in keywords. Correct spelling will return the most accurate answers.
Tags
The majority of articles will bring up instant results based on keywords, there are however a few articles that may not easily bring up results with obvious keywords - therefore we add 'tags' onto these articles to help make searching easier.
Links
The majority of articles in Ask Us are linked to other similar articles to save you typing similar queries into the search bar. For example, 'I am going abroad to receive treatment or have a baby, will my EHIC cover me?' is linked with 'S2 form - What is this and how do I obtain one?'
Browse
If your search is still not successful, try browsing through the categories and subcategories manually in the relevant area.
Description: |
Need more help?
If this doesn't answer your question please contact us directly or search again.