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Document How long will it take to receive my refund?

The time it takes for a processed refund to reach you is dependent on which payment method you used to buy your Prescription Prepayment Certificate (PPC) and whether the account being used is your own or not.

  • Direct Debit (DD) - The time the money will take to show in your account will depend on your bank / building society. Your Direct Credit refund will usually appear in your account within 15 working days (3 weeks) of us receiving the request
  • Card payment - The time the money will take to be available to you / show on your statement depends on your card supplier. Your refund will usually appear on your card / in your account within 10 working days (2 weeks) of us receiving the request
  • Cheque - The time the cheque takes to arrive depends on the postal service. you will usually receive your cheque refund within 15 working days (3) weeks of us receiving the request
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