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Document recently updated How long will it take to process my application?


We have an 18 working day Service Level Agreement (SLA) from the date of receipt to process a HC1 application form.


We have a 5 working day SLA from the date of receipt to process a HC5 refund application form.

As of the 11th of September 2019 we are currently processing applications received on the following dates:

HC1 applications: 2nd of September

HC5 applications: 9th September 
You will receive written notification of your entitlement within 10 working days of the date we process your form.

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