Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document What are the contact details for the Pensions Online (POL)/Make Contribution Payments (MCP) helpline?

The Pensions Online (POL) helpline and Make Contribution Payments (MCP) number is 0870 011 7108 and is open from 10.00 – 14.00 Monday to Friday.

Queries can also be sent by email to

If you need guidance on using POL there are a number of guides available on our website. If after using these guides you still have any issues completing forms on POL or are experiencing technical issues please contact the POL helpline.
contact details pol
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