Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document Search tips - the best way to find answers to your questions

Ask Us search tips - the best way to find answers to your questions

A few hints and tips to find the most relevant articles in the quickest ways.

Save your time and fingers - use keywords

The quickest way to obtain results in Ask Us is to use keywords. Common words such as: and, or, how, the, or should be avoided when entering words. Choose your keywords carefully - enter the most obvious words first. For example 'membership and service' will bring up the same result(s) as 'membership service'.

Less is more

The least amount of keywords is most likely to return the most results possible.


Using Capital Letters and "quotation marks" are typically ignored in Ask Us, for example "Estimate", Estimate, and estimate will all return the same results.


Ensure that the correct spelling is used when typing in keywords. Correct spelling will return the most accurate answers.


The majority of articles will bring up instant results based on keywords, there are however a few articles that may not easily bring up results with obvious keywords - therefore we add 'tags' onto these articles to help make searching easier.


The majority of articles in Ask Us are linked to other similar articles to save you typing similar queries into the search bar. For example, 'If I am a member of both the 1995 section and the 2008 section of the Scheme, can I have a refund?' is linked with 'Am I entitled to a refund of my NHS pension contributions?'


If your search is still not successful, try browsing through the categories and subcategories manually in the relevant area.