Template Details

Document Can I change the payment date for my Direct Debit (DD)?

We're unable to change the date of your first collection of a new certificate, however, this is possible for the nine subsequent payments.

If the next collection date is within 3 working days of the day we action your request, we're unable to prevent this payment from being collected; your collection date will change for the following instalment instead.

We also cannot set your new collection to a date within 13 working days of us actioning your request (this time is required to amend the DD instruction with your bank); if the current month's collection date cannot be amended, we'll change it from the following month instead.

If any change to your collection date results in a month being missed from your collection plan, we may be required to take 2 payments in the following month. This is to ensure that your certificate will be fully paid for prior to its expiry. Please contact us.
Fields
Description:
payment, change, dd, collection date, payment date, money taken, move date, end of the month, start of the month, dates, 
Information

Contact Us

If this document does not fit your needs, you can contact us. Contact Us

Properties