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Document Can I cancel the Direct Debit (DD) for my current Prescription Prepayment Certificate (PPC)?

You can cancel your Direct Debit (DD) at any time by contacting your bank / building society or ourselves.

By cancelling the DD you're cancelling the method of payment only, not the actual Prescription Prepayment Certificate (PPC) itself.

This is because you've entered into a commitment to pay all of the DD instalments and if you use a PPC after failing to pay an instalment you may have to pay a penalty charge.

If you no longer need your certificate, you must return it alongside a covering letter advising that you want to cancel to us at:

PPC Issue Office
PO Box 854
Newcastle upon Tyne
NE99 2DE

If you're now exempt from paying NHS prescription costs, please let us know the reason why in your covering letter and the date you became exempt as you may be due a refund of payments already made.

If you're not exempt from paying NHS prescription costs, you would not be entitled to a refund and the PPC will cease to be valid. We will write to you if there's any further monies to be paid, based upon the time between the certificate's start date and the date we receive it back.

If you have a digital certificate or have lost your certificate, please contact us.

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