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Document What should I do if I bought a Prescription Prepayment Certificate (PPC) at a pharmacy and received a PPC06 'no payment' letter?

We would send you a PPC06 'no payment' letter if we've received an application for a Prescription Prepayment Certificate (PPC) from a pharmacy without any payment instructions attached.

To allow to process your application, please return the PPC06 letter with a copy of the receipt issued by the pharmacy and a covering letter containing the following information:

  • The pharmacy's name
  • The pharmacy's full address (including postcode)
  • The pharmacy's telephone number
Our address is as follows:

PPC Issue Office
Bridge House
152 Pilgrim Street
Newcastle Upon Tyne

You can also send us this information via email at

Alternatively, you can call us from the pharmacy you purchased the PPC at on 0300 330 1341 so that we can confirm the purchase with both parties.