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Document What is the reminder process for the renewal of a Prescription Prepayment Certificate (PPC)?

It would depend on how you have purchased your Prescription Prepayment Certificate (PPC) whether and how you will receive a reminder to renew your certificate.

If a reminder is sent, it'll be issued approximately one month before the certificate is due to expire.

If you have chosen a digital certificate, you will receive an email to remind you.

This will be sent to the email address you have provided when purchasing your certificate.

If you have chosen to have a physical certificate to be sent to you or have printed your own certificate, we will only send a reminder if you have chosen to buy a 12-month PPC.

The renewal reminder will be posted to you using the address you have provided when purchasing your certificate.

Regardless of whether you receive a reminder notice, it is your responsibility to ensure that your PPC has not expired every time you declare that you hold a valid PPC on an NHS prescription form.

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