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Document How do I claim a refund of optical charges?

How you claim your optical charges depends on which country you paid them in.
 

England

To apply for a refund of optical charges (Glasses / Contact lenses) you've paid, you need to complete an HC5(O). You can either order or download this from our website.

Part 4 of the HC5(D) form tells you where to send it to, depending on which exemption you have.

Paid in full
 
You need to attach the original receipt(s) and a copy of the optical prescription. The receipt must include the amount paid and date that payment was made.

If you've paid online, you need to enclose a printed copy of the invoice showing the payment has been made and a copy of the optical prescription is required.

Paying in instalments
 
You have to wait until you've paid an amount of money equal to or more than the value of your voucher before we can authorise a refund.

Ask your optician for the value of your voucher if you don't know it.

You need to attach original receipts covering at least the value of the voucher and a copy of your optical prescription.

 

Scotland

To apply for a refund of optical charges (Glasses / Contact lenses) you've paid, you need to complete an HC5 form. You can download this from our website.

If you're unable to print this form, please either contact Practitioner Services or collect one from your local GP surgery or community pharmacy.

Telephone: 0131 275 6386

You need to attach the original receipt(s), the receipt must include the amount paid and date that the payment was made.

Part 4 of the HC5 form tells you where to send it to, depending on which exemption you have.

Paid in full
 
You need to attach the original receipt(s) and a copy of the optical prescription. The receipt must include the amount paid and date that payment was made.

If you've paid online, you need to enclose a printed copy of the invoice showing the payment has been made and a copy of the optical prescription is required.

Paying in instalments
 
You have to wait until you've paid an amount of money equal to or more than the value of your voucher before we can authorise a refund.

Ask your optician for the value of your voucher if you don't know it.

You need to attach original receipts covering at least the value of the voucher and a copy of your optical prescription.

 

Wales

To apply for a refund of optical charges (Glasses / Contact lenses) you've paid, you need to complete an HC5W(O) form. You can download this from the NHS Wales website.
 
If you're unable to download this, you can get the form by either calling the following number and selecting the option for ‘health publications’ or pick one up from your local GP surgery, community pharmacy, NHS dentist, optician or Jobcentre Plus office.

Part 4 of the HC5W(O) form tells you where to send it to, depending on which exemption you have.

Telephone: 0345 603 1108

Paid in full
 
You need to attach the original receipt(s) and a copy of the optical prescription. The receipt must include the amount paid and date that payment was made.

If you've paid online, you cannot claim a refund.

Paying in instalments
 
You have to wait until you've paid an amount of money equal to or more than the value of your voucher before we can authorise a refund.

Ask your optician for the value of your voucher if you don't know it.

You need to attach original receipts covering at least the value of the voucher and a copy of your optical prescription.

 

Northern Ireland

To apply for a refund of optical charges (Glasses / Contact lenses) you've paid, you need to complete an HC5 form.

You can obtain the form in person from your Social Security Office or Job and Benefits Office.

Paid in full
 
You need to attach the original receipt(s) and a copy of the optical prescription. The receipt must include the amount paid and date that payment was made.

If you've paid online, you need to enclose a printed copy of the invoice showing the payment has been made and a copy of the optical prescription is required.
 
Paying in instalments
 
You have to wait until you've paid an amount of money equal to or more than the value of your voucher before we can authorise a refund.

Ask your optician for the value of your voucher if you don't know it.

You need to attach original receipts covering at least the value of the voucher and a copy of your optical prescription.



Check what help you could get to pay for NHS costs
 
You can check what help you could get on our website.
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