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Document recently updated How long will it take to process my application?

HC1

We have an 18 working day Service Level Agreement (SLA) from the date of receipt to process a HC1 application form.

HC5

We have a 5 working day SLA from the date of receipt to process a HC5 refund application form.
 


As of the 17th of September 2019 we are currently processing applications received on the following dates:

HC1 applications: 9th of September
 2019

HC5 applications: 12th September 
2019
 
You will receive written notification of your entitlement within 10 working days of the date we process your form.



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