Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document How long will it take to get a reply to my email?

If you've contacted our LIS email account,, you will receive a response to your email within 2 working days.

Depending on the nature of your query, it may take longer than 2 working days to fully resolve. If it's not possible to resolve your query within 2 working days, you will receive an acknowledgement of your query, advising you of the further action that is required.

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