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Document I have submitted items for payments via EPS which have actually not been dispensed. What can I do?

You should put all of the information regarding the item(s) on the recheck request form.

The form is available on our website.
When completing the form you should include the following information:
  • OCS code
  • Prescription UUID
  • Date and Time Claim Submitted
  • Not Dispensed item(s) including the drug name, strength, presentation and quantity
Following the transition to Spine 2, software suppliers can now make new features available in their systems to amend electronically submitted prescriptions. Please contact your software provider to confirm if these features will be available on your system.

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