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Document My practice has overclaimed for items so we have been overpaid, what can we do?

If you have overclaimed for vaccines on your appendix form or prescription items you should contact our Customer Payment Team who can look into this for you. 

You can email the Customer Payment Team with details of your practice, the month the claim was sent with, what the item and brand was and how many were overclaimed. 

You can also write to the Customer Payment Team with the same information to: 


Customer Payments Team
NHS Business Services Authority
Bridge House
152 Pilgrim Street
Newcastle upon Tyne

overclaimed incorrectly claimed overclaim, overpayment

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