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Document I believe that my practice has been underpaid or is missing a payment; what can I do?

You will need to contact our helpline who will be able to investigate this.

Telephone: 
0300 330 1349 or 0191 279 0568

Email: nhsbsa.prescriptionservices@nhsbsa.nhs.uk

You can email our Customer Payments Team, who can also investigate your query, at  nhsbsa.repricingrequest@nhs.net.
 
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