Item Welcome to the NHS Business Services Authority Knowledge Base, the place to ask us anything you need to know

Document What is switching?

When you have taken a prescription charge from a patient, you would separate the paid prescriptions from the exempt prescriptions.
When your account is processed some prescriptions may have been filed in the incorrect group or the patient may have completed the declaration incorrectly, if this is the case we at Prescription Services will ‘switch’ the appropriate prescription(s) into the correct group.
To prevent this happening, you should ensure that you clearly identify all exempt prescriptions by either ensuring patients tick and sign the FP10 or that their age is computer printed on the front of the FP10.
Please note that when we deduct charges due to an exempt prescription being switched to chargeable, these will be included within the number of charges deducted on your Payment Schedule.


See also...

Need more help?

If this doesn't answer your question please contact us directly or search again. Search Again

Does this answer your question?